Delta Insurance

A new group cyber insurance product for Asia,
market-ready in two months.

Delta Insurance Singapore has carved a niche in Asia for their innovative insurance products.  They wanted to launch a new personal cyber insurance product across Asia, starting in Singapore.​ They needed a group insurance platform capable of delivering a high-end experience for customers across Asia. So they approached Sentro...

 

 

Challenges​

  • No existing group insurance administration capability​
  • Selling into multiple Asian markets​
  • Combining an insurance product with a symbiotic cyber risk assessment product​
  • Providing an advanced online experience worthy of a cyber insurance product​​

 

Objectives​

  • Support for multiple markets and languages​
  • Minimal administration for onboarding and renewals
  • Ability to create entirely new insurance product type​s
  • Integration with third party personal cyber risk assessment product​
  • Branded member experience for Delta's group plan customers and members

Solution ​

We worked closely with Delta Singapore on a two month project to configure their new group personal cyber product on the Sentro group insurance administration platform, ready for sales activity.  ​Delta leveraged the full capabilities of Sentro to provide a superior customer experience, including a Delta-branded member app enabling policy holders to view their cover, access their policy documents, and access a third-party cyber risk assessment product. Sentro's solution can operate in multiple languages as Delta expands business across the Asia region.

 

Results​

  • Products and customer experience configured for local market needs​
  • Branded member experience with benefits, documents and claims information in one place​
  • SSO integration with a third-party cyber risk assessment product

Technology build

The project involved building two API integrations.  One exchanges group policy information with an internal Delta system.  The second integration is to an external personal cyber-risk assessment platform.We also created a Delta-branded employee portal. The insured can check their risk score their via the portal, as well as sighting their insurance coverages.

Consulting & operations

We worked collaboratively with the Delta team to meet their objectives. We explored different ways to provision and operate their new group product.  We provide Delta with ongoing technical and operational support as they build on their group insurance product capabilities through the Sentro platform. Book a demo to see how Sentro can help you build your group insurance business.